What should I do if AI is being used to impersonate or defraud me?
Key takeaways
- Check the specific indicators below before assuming the worst — many suspected compromises are something else entirely.
- Preserve evidence before you change anything, because the first change can destroy the proof you need.
- Containment comes before recovery, and recovery comes before cleanup.
- Proof of ownership is required before we work on any account, device or system.
What the signs usually look like
These are the indicators we check for. The presence of one is a prompt to look closer, not a diagnosis.
- A family member receiving a call or message using your voice or face
- A video call that looks right but the responses are slightly off
- Messages referencing private details that were never public
- An impersonation account posting AI-generated content about you
- A supplier changing bank details after a convincing call
What we actually do
We confirm what is synthetic, preserve the evidence, remove it from the platforms, and — importantly — fix the process that made it work. For a business that means a verification callback procedure for any payment change. For an individual it means a family code word.
You get a written record of what was checked, what was found, and what was not found. That last part matters as much as the first two: it tells you which risks you can stop worrying about.
What you can do right now
- Write down what you have observed and when it started. Timestamps matter more than impressions.
- Do not delete the app, wipe the device, or change passwords in a panic — each of those can destroy evidence.
- If money is at risk, contact your bank first. Most payment fraud is recoverable within hours and not at all after days.
- Preserve the original: the message, the email, the file, the video. Work from a copy.
- If an account is locked, work back to the root account that everything else recovers through.
What this usually costs
Most of these assessments are a fixed-fee engagement with a stated band agreed before work starts, and a delivery date you can plan around. If the situation is urgent — a ransomware note on screen, a deepfake spreading right now, a payment that has just left — say so when you contact us and we will prioritise it accordingly.
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Get this checked
Send a short description of what you are seeing and what is at risk. We will tell you whether this is something we can help with and what it would take.
Request a quote See pricingLast reviewed: 24 October 2026. Information on this page is general guidance, not legal advice. Prices are indicative bands for a typical scope and are confirmed in a written quote before any work begins.